She needed to ask me a few security questions. The rep let me know that, for my protection, Groupon suspended my order until they could verify that it was indeed me that was ordering the camera. I reminded her that the camera I wanted was not a GoPro, but an ASX. The rep immediately let me know that she sees I was trying to order a GoPro. Not wanting to wait that long, I Googled the Groupon customer service number (since it doesn’t seem to be anywhere on their site) and called them.Īfter waiting for a while and being encourage to hang up and let them call me back, I did connect with a customer service rep. The site informed me that my inquiry would be addressed within 24 hours. After some digging around, I found an area where I could let them know the reference order number and ask what the problem was. I clicked the link and was taken to a page seemingly designed to discourage any real inquiry. There were no specifics, just a link to customer support and a reference order number. Then an email soon followed with the subject line: Problem With Your Groupon Order. The app showed that the order was placed (just over $53). I entered my credit card information and mailing address and placed the order.
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